Our Client Currently looking for Lead Partner Services Program Manager

Responsibilities:

Certification and tiering:

• Own the Partner Delivery Maturity Model as the single system of record for partner delivery capability, including the Entry, Growing, Proficient, and Advanced tier definitions
• Run partner tier assessments and establish a re-certification cadence, so that a tier reflects current capability rather than a past achievement
• Maintain the capacity and competency standards for each tier, including dedicated resource counts and role-based training and hands-on experience requirements
• Serve as the decision authority on tier advancement, and communicate declines with a clear remediation path

Quality governance:

• Operate the Services Endorsement Program: application intake, verification of customer-validated engagements in the trailing 18 months, and the Dynatrace-led delivery review
• Own the pre-engagement and post-engagement quality review process and the partner quality audit cycle
• Own the partner delivery health and quality gates currently in development, and take them to production
• Hold partners to the 90% customer satisfaction commitment, and run the improvement plan process when they fall below it
• Govern the Co-Delivery Rules of Engagement, adjudicating where a partner delivers independently, where ACE leads, and where ACE backfills competency gaps.

Program architecture and reporting:

• Maintain the Partner Delivery Enablement Framework and the Partner Delivery Toolkit as living assets, versioned and current with the platform
• Define the post-sales RACI for engagements where partners are involved, resolving the handoff ambiguity that exists today across ACE, Enterprise Support Services, and Customer Success
• Translate tier competency requirements into content specifications for Dynatrace University and Product Education, and for ACE where hands-on enablement is required. You define what a certified partner must be able to do. You do not build the curriculum.
• Report partner delivery quality, tier distribution, and endorsement pipeline to Customer organization leadership on a standing cadence

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

  #AlbionarcJobs#FintechJobs

  #AsiaJobs#MiddleEastCareers

  #TechTalent#FintechRecruitment

  #FinanceOpportunities#