Our Client is seeking a Technical Helpdesk Contractor .
Duties Include:
- Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area
- Duties may include entering new account information; Changing information on existing accounts; Recording transactions; Answering customer inquiries; Receiving, classifying, consolidating and summarizing documents and information; Completing reports and providing administrative support
- Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information
Requirements
- High School diploma or equivalent
- Two to three years of experience within Customer Service
Preferred Skills/Experience:
- Experience in helpdesk ticketing systems (ex: ServiceNow)
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Good verbal and written communications skills
- Proficient computer skills using a variety of software packages including Microsoft Office applications
- Effective telephone and interpersonal skills
- Good problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Ability to identify and resolve/escalate problems
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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