As part of the journey, we would expect you to:

• Own the Mission Control roadmap: Define and drive the strategy and execution plan for  internal operator platform, keeping pace with  growth and regulatory requirements.
• Build for the people who run  : Develop deep empathy for the operators who live in Mission Control every day—payment ops, banking engineers, compliance, customer support—and translate their workflows into efficient, elegant tooling they’ll rely on.
• Set a high quality bar for internal products: Champion  design and quality standards in internal tooling, proving that “internal-facing” doesn’t mean second class.
• Leverage AI to ship and scale: Identify where AI-powered features and intelligent automation can give operators leverage—helping them work faster, catch issues sooner, and do more with less.
• Define controls and safety: Own the design of role-based access controls, separation of duties workflows, and audit logging that ensure safe, compliant actions across the platform.
• Drive cross-functional alignment: Partner with engineering, design, compliance, risk, and operations to align on priorities and ship outcomes that keep  banking* operations running at their best.

Some things that might make you successful in a role like this:

• 7+ years of product management experience, ideally in fintech or building operator-facing or internal platforms.
• A track record of shipping high-quality internal tools, admin experiences, or operator platforms—not just building them, but making them something teams are proud to use.
• Deep empathy for internal users who rely on your product to do high-stakes work every single day.
• Genuine excitement about AI as a product tool: you think actively about how AI can make operators faster and more effective, not just as a buzzword but as something you’d build toward.
• Comfort navigating technical complexity—you engage deeply with engineers on systems, data flows, access control, and audit requirements without needing to write the code yourself.
• A strong design sensibility that extends beyond consumer products—you believe every user interface deserves thoughtfulness, even when the user sits inside the company.
• An excellent communicator and collaborator who thrives working across a diverse set of stakeholders and levels of seniority.

• Are you interested in this position?

   

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