Our Client  is immediately adding a full-time Onsite Print Administrator in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Maplewood, MN. Summary: This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The Onsite Print Administrator engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. This role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The Onsite Print Administrator consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.

Responsibilities:

• Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
• Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
• Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
• Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
• Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance
• Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally