The Senior ERP and NetSuite System Administrator is responsible for the administration, configuration, and continuous improvement of business systems across the estate, including but not limited to ERP (SAP, Oracle), NetSuite and proprietary systems. This role serves as the senior escalation point for complex configuration and support issues, governs change so enhancements do not negatively impact operations, and maintains strong security and access controls. The role is grounded in systems-administration concepts that apply across platforms rather than expertise in any single system, so the person remains effective as the application estate evolves.

Core Duties:

• Own the configuration of ERP and NetSuite System Administration across the estate, including roles and permissions, forms, fields, workflows, custom records, approvals, and reporting structures, following best practices for maintainability
• Serve as the senior escalation point for complex support and configuration issues, identifying root causes, documenting resolutions, and preventing recurrence
• Own security and access control, including role design and permissioning, and drive periodic access reviews
• Own the IT audit engagement for the controls this role operates, facing external auditors, coordinating and preparing supporting evidence, and running the recertification cycle for access and configuration controls
• Govern change across the lifecycle, from intake through design, configuration, testing, and release, ensuring changes do not disrupt business operations
• Configure and operate the prebuilt integrations that run inside these platforms, coordinating with the Software team for anything requiring a custom build
• Support data management activities, including imports, cleanup, and governance standards, to maintain data accuracy and integrity