We are seeking an exceptional Onboarding Manager (with 3-5 years directly relevant experience) to join our Professional Services team. You will project manage and lead SaaS customer-facing project implementations and onboardings and also serve as an advisor to customers on how to best use solution.

What You’ll Do

• Lead Implementations: Manage end-to-end product implementation projects for  customers, ensuring successful deployment, integration, and adoption of our solutions.
• Customer-Centric Delivery: Maintain an unwavering focus on customer success and satisfaction, ensuring  solutions meet client business objectives and deliver measurable value.
• Cross-Functional Collaboration: Work seamlessly across departments, partnering closely with Sales, Product, Engineering, and Support teams to ensure alignment on project goals, customer needs, and product roadmap.
• Project Management Excellence: Utilize strong organizational and project management skills to ensure clear scope, aligned expectations, and accountability across internal and external stakeholders, driving projects to successful completion in a positive and collaborative manner.
• Process Improvement & Scalability: Identify opportunities to enhance existing professional services processes, tools, and methodologies, driving consistency, efficiency, and scalability as continues to grow.

What You’ll Bring

• Extensive Implementation Experience: Proven deep hands-on experience actively implementing, integrating, and managing complex SaaS products – AI Product experience a big plus.
• B2B SaaS Enterprise Experience: You’ve worked at SaaS start-up and scale-ups for B2B customers (ideally within Fintech). You understand how professional services teams operate internally and externally.
• Adaptability to Growth: Comfort and experience working within a fast-paced, evolving company environment (“decent process but a lot of work to be done to deliver consistency and build the muscle internally”). You are excited by the opportunity to contribute to process maturation.
• Exceptional Communication: Outstanding verbal and written communication skills, with a natural ability to educate, articulate complex concepts clearly, and influence stakeholders at all levels.
• Collaborative Spirit: A highly collaborative approach, with a proven ability to foster strong relationships and mentor others effectively.
• Results-Oriented Project Management: Highly organized, meticulous, and adept at originating alignment, setting clear expectations, and holding teams accountable while maintaining a positive and supportive demeanour.
• Process-Driven Mindset: A strong inclination towards identifying efficiencies, documenting best practices, and developing scalable approaches to professional services delivery.

• Are you interested in this position?

   

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