We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team . As a CSM , you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align offerings with customer goals, becoming a trusted advisor and advocate for their success.

Key Responsibilities

• Customer Relationship Management:  Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.
  • Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.
  • Build and maintain long-term relationships with stakeholders across technical and business teams.
• Value Realization and Advocacy:
  • Drive the adoption of Enterprise by identifying use cases that align with customer goals and objectives.
  • Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn.
  • Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities.
• Customer Enablement and Success Planning:
  • Develop tailored success plans to guide customers on achieving their desired outcomes with solutions.
  • Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions.
  • Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage.
• Retention and Growth:
  • Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives.
  • Track account health through regular check-ins, identifying and mitigating risks early.
  • Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs.
• Collaboration and Teamwork:
  • Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience.
  • Act as a voice of the customer within o ensure our solutions continue to meet market demands.

  • Are you interested in this position?

     

    Apply by clicking on the “Apply Now” button below!

     

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