Our Client Currently looking for Merchant Onboarding Manager II
Key Responsibilities
1. Team Leadership & Sales Culture
- Hire, train, and lead a large team of Inside Sales Managers and Executives.
- Build a high-performance culture focused on distinct KPIs: Call volume, connect rates, conversion rates, and time-to-live.
- Coach managers on driving daily productivity and holding their teams accountable.
- Foster a culture of trust, directness, and psychological safety, while maintaining uncompromising standards for output.
2. Tech-Enablement & Pre-Qualification
- Lead the integration of technology (AI, automation, or CRM tools) to automate the pre-qualification of leads before they reach the sales team.
- Design workflows where technology handles the heavy lifting of vetting, allowing your sales team to focus solely on high-quality, convertible merchants.
- Continuously audit our sales stack to remove friction and increase “selling time” per agent.
3. Operational Ownership (The Funnel)
- Own the end-to-end funnel metrics
- Identify leakage points in the funnel. If merchants are stalling at the “Approved” stage, you find the root cause and fix it.
- Review numbers daily/weekly. Challenge performance narratives with data, not feelings.
- Balance speed with quality, ensure we are launching merchants fast, but also launching them correctly so they transact immediately.
4. Process Design & Continuous Improvement
- Design and document SOPs and Playbooks for the sales and onboarding teams.
- Remove bottlenecks by clarifying dependencies between Sales, Risk, and Ops.
- Drive structural fixes over manual workarounds. If a process requires constant escalation, it is broken—you are here to fix it.
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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