Our Client is seeking a Manager of Productivity Platforms.  This person leads the execution and day-to-day operation of the university’s productivity, communication, voice, and customer engagement platforms, including Microsoft 365, Google Workspace, Teams Phone, enterprise voice, and contact center services. The position manages technical staff, maintains service health, executes approved roadmaps and priorities, coordinates customer and vendor activities, implements approved requirements, and escalates strategic, funding, policy, and cross-portfolio decisions to the Director.

Responsibilities:

• Lead, coach, and develop technical staff responsible for productivity, voice, and customer engagement platforms
• Recruit, interview, select, onboard, supervise, and evaluate employees in accordance with university practices
• Assign and prioritize teamwork based on approved priorities, customer impact, service risk, project commitments, technical dependencies, and staff capacity
• Set expectations for technical quality, documentation, customer communication, change management, service delivery, and project execution
• Conduct performance discussions and development planning; develop training and professional development plans and recommend associated budget needs
• Establish cross-training, knowledge-transfer, and succession practices that reduce single points of failure
• Ensure appropriate operational coverage and escalation support; Address workload, skill, performance, and resource concerns and escalate broader staffing needs to the Director
• Operate assigned platforms consistently with approved university policies, governance decisions, security requirements, accessibility expectations, records requirements, and other applicable obligations