We are seeking a motivated and customer-focused IT Support Analyst to serve as the primary IT support resource for the Orlando market. This individual will provide hands-on technical support, troubleshoot hardware and software issues, maintain network infrastructure, and deliver exceptional service to end users in a fast-paced operational environment. The ideal candidate is a proactive problem solver who enjoys working directly with users, supporting critical technology systems, and ensuring reliable IT operations across multiple locations.
Key Responsibilities:
- Provide onsite and remote technical support for end users
- Troubleshoot and resolve hardware, software, network, and connectivity issues
- Manage and resolve incidents within a high-volume ticketing environment
- Serve as the primary local IT support contact
- Support onboarding and offboarding activities, including account provisioning, equipment deployment, and access management
- Install, maintain, and troubleshoot network infrastructure, including: Fortinet switches; Cisco wireless access points; Ethernet cabling and connectivity; Wi-Fi performance and troubleshooting
- Support technology installations, upgrades, and maintenance activities
- Assist with troubleshooting network outages and connectivity issues
- Maintain equipment and infrastructure documentation
- Support identity and access management platforms such as Okta
- Manage and troubleshoot endpoint and mobile device management solutions including: Microsoft Intune; Meraki MDM; Apple Business Manager
- Assist with endpoint deployments, configurations, and ongoing support
- Support user account administration and security best practices
- Build strong relationships with end users and business stakeholders
- Provide exceptional customer service and technical support
- Coordinate issue resolution with internal teams and external vendors
Requirements
- 3+ years of IT support, desktop support, or field technology support experience
- Experience providing both onsite and remote technical support
- Experience working in a high-volume ticketing environment
- Experience with Jira or similar ticket management systems
- Hands-on experience supporting Fortinet switches and Cisco wireless access points
- Strong knowledge of: Network troubleshooting; Wi-Fi technologies; Ethernet networking; Switching infrastructure
- Ability to work independently and manage multiple priorities
- Valid driver’s license and willingness to travel locally between sites as needed
Preferred Qualifications:
- Experience with: Okta; Microsoft Intune; Meraki MDM; Apple Business Manager; Universal Print; Digital kiosks and media display technologies
- Experience supporting onboarding and offboarding processes
- Strong organizational and time-management skills
- Ability to perform effectively in a fast-paced operational environment
Desired Soft Skills:
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Self-motivated and proactive approach to problem solving
- Adaptable, dependable, and team-oriented
- Strong troubleshooting and critical-thinking abilities
- Ability to build relationships across all levels of an organization
Physical Requirements:
- Comfortable working in equipment rooms and operational environments
- Ability to lift and move IT equipment as needed
- Ability to install, troubleshoot, and maintain networking hardware and cabling
Top Must-Have Skills:
- IT/Desktop Support
- Network Troubleshooting
- Fortinet Switches
- Cisco Wireless Access Points
- Jira/Ticketing Systems
- Intune, Okta, or MDM Experience
- Strong Customer Service & Communication Skills
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Apply by clicking on the “Apply Now” button below!
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