Our Client is seeking an experienced Integration Architect – Customer APIs to support a large-scale, greenfield customer technology and customer information system transformation for a regulated energy and utilities organization. The program is modernizing customer service and clean-energy program capabilities, replacing legacy Salesforce environments, preserving required business logic, and reducing technical debt through a clean future-state architecture.
Key Responsibilities:
- Define customer API strategy, architecture principles, service taxonomy, reusable patterns, governance, and lifecycle standards
- Architect APIs and services supporting Energy and Utilities Cloud, Service Cloud, Data Cloud, OmniStudio and OmniScript, the Clean Energy Module, portals, mobile channels, contact centers, billing, payments, notifications, and operations
- Translate business capabilities, customer journeys, security requirements, nonfunctional requirements, and legacy interface behavior into target-state API architecture
- Design synchronous, asynchronous, event-driven, batch, webhook, pub/sub, and hybrid integration patterns
- Define API contracts, canonical models, orchestration, transformation, error handling, resiliency, monitoring, audit, and operational support standards
- Guide authentication, authorization, consent, privacy, throttling, rate limiting, versioning, and customer-data protection
- Review detailed designs and implementation quality, support POCs, unblock delivery teams, and resolve cross-platform design decisions
- Ensure legacy integrations are rationalized and unnecessary technical debt is not reproduced
- Communicate architecture decisions, risks, dependencies, costs, and tradeoffs to senior business and technology stakeholders
Requirements
- 12+ years of enterprise integration experience, including principal-level ownership of API architecture for complex transformation programs
- Deep experience with customer API architecture, API-led integration, event-driven patterns, security, observability, governance, and operational support
- Experience integrating Salesforce Energy and Utilities Cloud, Service Cloud, Data Cloud, OmniStudio or OmniScript, and clean-energy program capabilities with enterprise systems
- Strong understanding of REST, OpenAPI, messaging, events, canonical models, identity, OAuth, JWT, mTLS, error handling, resiliency, and monitoring
- Experience connecting customer channels with CIS, billing, payments, notification, outage, field-service, data, and SAP or other enterprise platforms
- Ability to act as a design authority while remaining hands-on enough to review designs, guide implementation, and unblock delivery teams
- Exceptional executive and technical communication skills across onshore and offshore teams
Preferred Qualifications:
- Relevant integration, cloud, security, Salesforce, or architecture credentials
- Utility customer information system or clean-energy program integration experience
- SAP BTP, MuleSoft, cloud API management, or event-streaming architecture experience
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