Our Client is seeking a Field/Site Readiness Consultant.
Responsibilities:
- Support pilot readiness and field validation activities for the 5 pilot sites
- Participate in multiple pilot-site visits during the field validation window, subject to client site readiness, scheduling, and travel approval
- Coordinate with client and site leadership on pilot-site readiness activities, onsite logistics, site access, safety requirements, and site-level feedback capture
- Observe agreed pilot-site data collection activities and capture field feedback, user questions, support needs, site-level barriers, and adoption risks
- Work directly with field users, site managers, site leadership, and other operational stakeholders as appropriate
- Document site-level barriers, field usability themes, adoption risks, common friction points, user questions, support needs, and escalation needs
- Validate how data collection activities fit into normal field operations, including work-order assignment, photo capture, review, rework, approval, and closure processes
- Identify where field workflow friction, site constraints, tool usability issues, or support gaps may create adoption risks
- Provide input into the Data Collection Adoption Playbook based on pilot-site observations and field feedback
- Provide input into the Issue Handling and Reporting Approach based on site-level issues, recurring questions, escalation needs, and practical field support considerations
- Translate field observations into practical playbook inputs, site readiness recommendations, escalation needs, and rollout considerations
- Support Phase 2 planning by identifying where remote support may be sufficient and where targeted onsite support may be needed
- Share timely field observations with the Engagement/Delivery Lead, Readiness & Enablement Consultant, and Playbook, Change & Reporting Analyst to support weekly progress, milestone deliverables, and feedback loops
Requirements
- 8-12+ years of overall experience, with 4+ years in field operations, site deployment, field adoption, maintenance operations, operational rollout support, or user-facing deployment support
- Strong operational credibility and ability to understand how work actually gets done at field/site level
- Experience working with field users, technicians, site managers, operations teams, or geographically distributed site teams
- Experience with field readiness, site deployment, technician workflow, adoption risks, issue escalation, and site-level coordination
- Comfortable with travel to pilot sites and onsite support expectations, including up to 3 onsite business days per pilot site when approved and scheduled
- Strong ability to observe user workflows, ask practical questions, capture field feedback, and document site-level barriers clearly
- Ability to identify adoption risks, usability issues, support needs, and recurring friction points without taking ownership of technical resolution or operational decisions
- Strong communication skills with both field users and remote project stakeholders
- Ability to follow site safety requirements and stay within a non-technical support/observation role
- Ability to work in an environment where documentation, site details, stakeholder inputs, and workplan details may be refined during kickoff and early discovery
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