We are seeking an Executive Support Technician to provide high-touch, concierge-level technology support to senior leadership within a fast-paced enterprise healthcare environment. This role serves as the primary contact for executive technology needs and requires exceptional professionalism, discretion, communication, and ownership.

Responsibilities:

• Provide onsite support for executives and executive assistants across laptops, desktops, mobile devices, applications, and peripherals
• Troubleshoot Windows, macOS, Microsoft 365, Outlook, Teams, calendar delegation, mobile synchronization, Wi-Fi, VPN, MFA, and access issues
• Configure and support iPhones, iPads, corporate applications, MDM enrollment, device replacements, and secure connectivity
• Prepare and support executive meetings, conference rooms, video conferencing, displays, cameras, microphones, and presentation technology
• Maintain ownership of issues through resolution while coordinating with Network, Cybersecurity, Infrastructure, Telecom, AV, and Service Desk teams
• Document incidents, resolutions, equipment changes, and customer updates accurately