Our Client  is seeking a Service Desk Technician .In this role, the hybrid Service Desk Technician provides troubleshooting assistance to employees, various day-to-day tasks associated with the IT department, and other specially assigned tasks as needed. A proficiency in Microsoft Office products is needed, along with familiarity with the Microsoft Windows Server environment. Additional third-party products are used and must be learned by the Service Desk Technician as needed.

Responsibilities:

• Handles administrative tasks as needed (New customer set-up, knowledge base creation and management)
• Inventory/Asset Management
• Assist end users with use of technology
• Support end users with all hardware and software
• Active Directory: Perform tasks related to provisioning and deactivation of network user accounts
• Engage with other IT departments for process and systems Go-Live events

Tools:

• Printer Support
• Microsoft O365 Suite
• Microsoft Windows 10
• Apple/iPhone