Our Client is seeking a Desktop Support Technician to provide hands-on support for computer hardware, software, and end-user technology needs. This role will assist with equipment setup, troubleshooting, inventory management, and ticket resolution while delivering excellent customer service to internal users.
Key Responsibilities:
- Provide desktop and laptop hardware support and troubleshooting
- Install, configure, and maintain PC hardware and peripherals
- Manage and resolve technical issues through a ticketing system (ServiceNow preferred)
- Coordinate hardware repairs and vendor support when necessary
- Perform device deployments, upgrades, and data migrations
- Maintain accurate inventory of IT equipment and assets
- Assist with workstation setups and technology-related requests
- Follow company security, safety, and software licensing procedures
- Document technical issues, resolutions, and inventory updates
- Provide responsive customer support and technical guidance to users
Requirements
- A+ Certification or equivalent technical experience preferred
- 1-3 years of desktop support, help desk, or related IT support experience preferred
- Experience using ServiceNow or similar ticketing systems
- Strong PC hardware troubleshooting and repair skills
- Experience with inventory and asset management
- Working knowledge of Windows operating systems and desktop technologies
- Excellent organizational, communication, and time-management skills
- Customer-focused approach with strong problem-solving abilities
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