The Desktop and Client Support Technician will serve as the initial point of contact for users’ software and hardware issues and will also work with other members of the Technology department for quick and courteous resolutions. The ideal candidate will possess excellent troubleshooting skills utilizing logical processes. In this role, having a sense of urgency and escalation to the appropriate team is also key.
Responsibilities:
- Troubleshoot hardware and software issues onsite and remotely, including on-air support
- Equipment setups and moves
- Computer imaging and configuration
- Log, update and follow up on support requests in ticketing system
- Ensure support meets the customer requirements as defined in the Service Level Agreements
- Assist other groups in Technology with tasks required onsite
- Assist with technical projects, including planning, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned
- Communicate any escalation of issues and/or feedback to proper management
Requirements
- Formal education preferred in a technical discipline
- At least 3-4 years of experience in a desktop support environment
- Experience working with Microsoft Office 365, Windows, and Mac environments. Okta, BOX, Goggle Drive and Workspace, Zoom, and Slack experience
- Experience supporting mobile devices: iOS and Android
- Knowledge of ITIL principles or certified
- Knowledge of ITSM software package preferred is ServiceNow
- Basic understanding of networking
- Solid written and oral communication skills
- Passion for customer support and ability to adapt to different environments
- Must be flexible, patient, and approachable
- Ability to handle challenging support situations with a calm and methodical approach
- Ability to prioritize multiple requests and bring them to successful resolution quickly and appropriately
- Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals
-
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#AlbionarcJobs#FintechJobs
#AsiaJobs#MiddleEastCareers
#TechTalent#FintechRecruitment
#FinanceOpportunities#
