Our Client Currently looking for Client Solutions Specialist

Responsibilities

• Contact customers about outstanding balances via phone and approved communication channels.
• Negotiate payment arrangements and resolve accounts while keeping the customer experience intact.
• Listen, diagnose, and remove barriers to payment using practical problem-solving.
• Stay compliant with FDCPA, CFPB, and internal policies.
• Document interactions, commitments, and account activity accurately and consistently.
• Work high-volume accounts using dialers and collections tools.
• Review account history and choose the right approach for each situation.
• Communicate clearly, firmly, and professionally
• Use internal systems and tools to move accounts toward resolution.
• Escalate when needed and work with leadership to get outcomes.
• Take feedback, share insight, and improve the process.

Requirements

• 1+ year in collections or sales
• Familiar with FDCPA and CFPB compliance rules
• Strong communicator who can negotiate and problem-solve in real time.
• Comfortable in a dialer-based, performance-driven environment.
• Solid computer skills and written communication ability.
• Detail-oriented with accurate documentation habits.
• Quick learner who adapts to new systems and processes.
• Team-first mindset with accountability and openness to feedback.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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