We are seeking a Banking Operations Officer (Freelancer) to support advanced AI evaluation initiatives focused on retail banking, corporate banking operations, payments, regulatory compliance, financial documentation, and operational risk management.

In this role, you will evaluate AI-generated outputs related to banking operations, account servicing, payment processing, KYC/AML compliance, loan operations, trade finance, reconciliation, and customer servicing workflows. Your expertise will help improve AI systems designed for banking operations, financial services automation, regulatory compliance, and operational intelligence.

This position is ideal for professionals with experience in banking operations, branch operations, back-office banking, financial services, payment operations, or banking process management.

Responsibilities

• Create deliverables addressing real-world banking operations scenarios.
• Annotate and evaluate AI-generated banking workflows, compliance documentation, operational reports, and customer service responses.
• Assess AI outputs for operational accuracy, regulatory compliance, financial correctness, and practical applicability.
• Review banking documentation, including account opening forms, KYC documents, payment instructions, loan documentation, and transaction records.
• Evaluate AI-generated outputs related to NEFT, RTGS, IMPS, UPI, cheque clearing, inward/outward remittances, and reconciliation processes.
• Assess compliance with RBI guidelines, internal banking policies, operational controls, and regulatory requirements.
• Review customer servicing workflows involving account modifications, service requests, dispute resolution, and banking queries.
• Identify operational risks, compliance gaps, documentation deficiencies, transaction errors, and process inconsistencies in AI-generated outputs.
• Provide structured feedback to improve AI performance in banking operations and financial services workflows.
• Review peer-developed deliverables to maintain quality and consistency standards.
• Contribute domain expertise to improve AI systems focused on banking operations, financial compliance, and customer service.

Requirements

• Bachelor’s degree in Commerce, Finance, Accounting, Business Administration, Economics, Banking, or a related field.
• MBA (Finance), CAIIB, JAIIB, or equivalent banking qualification is preferred.
• 3+ years of hands-on experience in banking operations, branch banking, back-office operations, payment operations, financial services, or banking process management.
• Processing account opening, account maintenance, and customer onboarding activities.
• Reviewing KYC documentation and ensuring AML compliance in accordance with RBI guidelines.
• Handling payment systems including NEFT, RTGS, IMPS, UPI, cheque processing, and fund transfers.
• Supporting loan processing, documentation verification, disbursements, repayments, and account servicing.
• Performing reconciliation of customer accounts, suspense accounts, payment settlements, and banking transactions.
• Managing banking documentation, regulatory reporting, operational controls, and customer service requests.
• Familiarity with Core Banking Systems (CBS), SWIFT, Finacle, Flexcube, T24, or similar banking platforms is preferred.
• Strong analytical thinking, numerical accuracy, and attention to detail.
• Excellent written English communication skills.
• Ability to critically evaluate AI-generated banking outputs for operational accuracy, compliance, and customer impact.
• Ability to work independently in a remote, fast-paced environment.

Preferred Qualifications

• Experience working with public sector banks, private sector banks, foreign banks, NBFCs, fintech companies, or payment service providers.
• Experience in retail banking, corporate banking, treasury operations, trade finance, payment operations, or branch operations.
• Familiarity with RBI circulars, banking compliance frameworks, operational risk management, and fraud prevention practices.
• Experience with banking process automation, digital banking platforms, or AI-assisted financial services.
• Professional certifications in banking, finance, compliance, or risk management are highly desirable.

• Are you interested in this position?

   

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