We’re hiring a hands-on Verification Risk Ops Associate to support large-user special handling, migrations, and ORR activities. This person will review KYC/KYB docs, run data queries and reports, manage queues and routing, troubleshoot with users, and lead large-scale migrations and grace-period deployments.

Responsibilities

• Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.
• Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.
• Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.
• Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues.
• Review KYC/KYB documents and make verification decisions for onboarding and exception cases.
• Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.
• Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged.
• Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DRI; maintain timelines and clear exit criteria for projects.
• Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.

Minimum requirements

• Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe’s largest customers.
• Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions.
• Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment.
• User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions.
• Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies.
• User-First Approach: You are energized by the challenge of solving difficult problems and always maintain a user-first perspective.

Preferred qualifications

• Technical Familiarity:
• Some experience with SQL.
• Some experience with API integrations.
• Risk & Compliance Background: Prior experience in KYC/KYB verifications, risk analysis, investigations, or risk operations.
• Industry Expertise: Risk experience in payments, e‑commerce, or fintech (specifically card-not-present risk) and knowledge of risk detection tools, prevention methods, and schemes.
• Growth Experience: Prior experience at a growth-stage internet/software company or across multiple industries/verticals.
• Stakeholder & Project Management: Excellent stakeholder management, communication, and negotiation skills, with experience working on project improvement initiatives.
• Queue Management: Experience working from queues and participating in incident/on-call rotations.

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