Our Client is seeking a Tier 2 Support Analys to provide advanced onsite technical support for end users in a fast-paced environment. This role serves as an escalation point for technical issues, delivers hands-on troubleshooting, supports technology deployments, and helps ensure the reliable operation of employee devices and collaboration tools.

Responsibilities:

• Provide Tier 2 technical support for hardware, software, networking, printing, account access, and mobile device issues
• Troubleshoot and resolve complex workstation, application, and connectivity problems
• Support device deployments, upgrades, equipment replacements, and office relocations
• Assist with workstation imaging, configuration, patching, and peripheral setup
• Support conference room technology, video meetings, collaboration platforms, and audiovisual equipment
• Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and productivity applications
• Coordinate with infrastructure, engineering, and application support teams on escalated issues
• Track incidents through an IT service management platform and maintain accurate documentation