What you’ll do

• This role is about helping customers succeed day-to-day and building strong operational foundations as they grow.
• Act as the primary point of contact for customers post go-live
• Support clients in adopting Cryptio across their teams and workflows
• Train users on product features and best practices
• Help customers optimise month-end, reconciliation, and reporting processes
• Understand each client’s business model and how Cryptio supports their operations
• Proactively identify risks, adoption gaps, and opportunities for improvement
• Work closely with Support, Account Managers, and Product to resolve issues and drive success

We’re looking for someone who

• Has 1–3 years of experience in Customer Success, SaaS, consulting, fintech, or accounting-related roles
• Has a strong interest in crypto, accounting, and financial operations
• Understands basic accounting principles and reconciliation workflows
• Is comfortable learning technical concepts like APIs, integrations, and data flows
• Enjoys working directly with customers and solving operational problems
• Communicates clearly with both internal teams and customer stakeholders
• Is curious, proactive, and motivated to learn in a fast-moving environment

Nice to have

• Experience in accounting, audit, or finance tooling
• Exposure to crypto projects, Web3 companies, or blockchain ecosystems