As a Staff Solutions Engineer you will own the technical pre-sales of complex client engagements that bring our global payments and financial products to life for enterprise partners, shopping carts, and payment gateways. You will turn agreed business requirements into solution designs and actionable plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You’ll provide technical trust, ensuring that every phase from pre‑sales through go‑live and early optimisation runs smoothly.

Responsibilities:

• Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.
• Partner with implementation and account management teams to translate customer requirements into scalable architectures.
• Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors.
• Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly.
• Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.
• Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.

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