Under general supervision, perform various operational tasks to support the sales and delivery activities of the field to include client and consultant care support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides various reports for sales and delivery teams as well as to senior leaders.
• Enter and update job order information in appropriate job order tracking systems.
• Enter candidate information into appropriate tracking systems for submittal to open position(s).
• Access Vendor Management Systems (VMS) for job orders opportunities and candidate submittals, as well as monitor and communicate alerts.
• Review candidate submittals from delivery team for accuracy and completeness.
• Assist with onboarding new consultants and setting up new client as needed.
• Facilitate consultant end date confirmations and extensions with client managers.
• Assist in managing the virtual bench of assigned skill sets to include availability date updates and generation of opportunity leads.
• Assist with coordination of events for the team, client, and consultants.
• Screen incoming issues and assist with prioritization.
• Assist with ad-hoc requests and assigned projects as needed.

SUPERVISORY RESPONSIBILITIES:

None required.

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Exhibit professional presentation, verbal and written communication skills.
• Maintain a strong customer care and client service mentality.
• Demonstrate ability to self-motivate, set goals, and meet deadlines.
• Detail-oriented and demonstrate strong organizational and flexible time management skills.
• Ability to prioritize and to maintain professionalism in a fast paced, changing environment.
• Demonstrate strong analytical, critical thinking and problem-solving skills.
• Demonstrate ability to communicate with all levels of employees and customers.
• Builds and sustains collaborative relationships at multiple levels in the organization.
• Ability to maintain professionalism during stressful situations.
• Ability to handle confidential information with discretion. Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook). Commitment and adherence to Firm’s Core Values.

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