We are seeking an analytical, engineer-minded individual who can turn raw social and consumer data into clear, decision-ready insight. This person should be able to produce Voice of Consumer (VOC) reports in their sleep – but more than that, they should be a thought partner who proactively surfaces storylines the business hasn’t asked for yet, not just a report generator. They are equally comfortable writing a query from scratch as they are presenting findings to leadership in a narrative that lands.

Responsibilities:

• Build and maintain recurring Voice of Consumer (VOC) reporting, synthesizing feedback and sentiment from social platforms, reviews, surveys, and other consumer touchpoints into clear, actionable insight
• Write and optimize queries (SQL and equivalent) to extract, join, and structure data from social listening platforms, data warehouses, and other internal/external sources
• Design and maintain dashboards and self-serve reporting tools that give stakeholders ongoing visibility into social and consumer sentiment trends
• Apply statistical and analytical methods to identify patterns, anomalies, and emerging trends in social and consumer data, distinguishing signal from noise
• Translate complex, multi-source data into clear narratives and visual storytelling that drive decisions for content, brand, and leadership teams – not just charts and raw metrics