Our Client Currently looking for Services Sr Analyst

What You Will Do

• Build, maintain, and govern standardized reporting, dashboard, and workflow tools that ensure accurate metrics, reliable data refreshes, validation, visibility, action tracking, and informed decision-making for the Provider Management Team.
• Analyze multiple data sources to identify trends, risks, root causes, performance variances, and improvement opportunities; translate findings into actionable recommendations.
• Lead and support assigned Provider Experience Group PMO projects from intake through implementation, including scope definition, requirements gathering, stakeholder alignment, testing, launch readiness, execution tracking, and post-launch follow-up.
• Partner cross-functionally with Provider Experience, Services teams, and other business partners to improve processes, gather feedback, and support strategic initiatives.
• Document business requirements, reporting logic, workflows, standard operating procedures, governance processes, and tool administration practices to support consistency and scalability.

Required Qualifications

• Bachelor’s degree in Business Data Analytics or a related field, or equivalent experience
• 3 years of experience in cross-functional project management, analytic design, report development, and root cause analysis
• 3 years of experience owning and presenting projects, updates to small and large groups, virtually and in person

Preferred Skills/Education

• Master’s degree in Business Data Analytics or related field, or equivalent experience
• 5 years of experience in cross-functional project management, analytic design, report development, and root cause analysis
• 5 years of experience owning and presenting projects, updates to small and large groups virtually and in person

Where You’ll Be

• Associates are required to relocate to the Mooresville/Charlotte region to foster collaboration and facilitate improved testing and support.

• Are you interested in this position?

   

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