Our Client  is seeking a ServiceNow Process Analyst.

Key Responsibilities:

• Gather and document business requirements for new and existing service requests
• Analyze and rationalize service catalog offerings to identify duplication and standardization opportunities
• Facilitate workshops and discovery sessions with stakeholders
• Design request fulfillment workflows and approval processes
• Create user stories, process documentation, and functional requirements
• Support implementation activities through testing, deployment, and go-live

Knowledge Management

• Support modernization of Knowledge Management processes and governance
• Assist with evaluating existing knowledge structures and defining future-state solutions
• Help drive automation efforts associated with large-scale knowledge article migration initiatives
• Document business requirements and process improvements
• Partner with product owners, service owners, process owners, and business stakeholders
• Lead working sessions and requirements workshops
• Document decisions, risks, action items, and business requirements
• Build consensus and drive alignment across teams
• Work closely with offshore ServiceNow development teams
• Translate business requirements into actionable user stories and functional specifications
• Clarify requirements, answer development questions, and review solution designs
• Monitor progress and support successful delivery of project objectives
• Coordinate User Acceptance Testing (UAT)
• Review test scenarios and business test plans
• Facilitate stakeholder participation during testing cycles
• Assist with deployment readiness and implementation activities