The Developer will be focused on development and configuration across CRM applications (Customer Service Management & Field Service Management). This role builds case management solutions, workflows, integrations, and automation to support modern customer service operations.
Key Responsibilities:
- Configure and develop solutions across CSM / CRM and FSM modules
- Build case management components, forms, workflows, and service catalogs
- Develop automation using Flow Designer, scripting, and platform tools
- Create and maintain integrations (REST/SOAP, IntegrationHub)
- Support customer portals and self-service experiences
- Implement AI-enabled features (Now Assist, Virtual Agent where applicable)
- Troubleshoot, test, and support deployments and enhancements
- Collaborate with architects and BPCs to deliver scalable solutions
Requirements
Certifications:
- ServiceNow CSA
- ServiceNow CAD (preferred)
- CIS-CSM or FSM (nice to have)
- 5-8+ years of hands-on ServiceNow development experience
- Experience with CSM/CRM or case management platforms
- Experience building integrations and APIs
Strong skills in:
- JavaScript (server/client-side)
- Workflow/Flow Designer
- ServiceNow configuration and scripting
Preferred:
- Experience with Field Service Management (FSM)
- Exposure to AI-enabled workflows or automation
- Familiarity with CI/CD and DevOps practices
What Success Looks Like:
- High-quality, scalable CRM workflows and automation
- Increased efficiency and reduced manual effort in customer service processes
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Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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