Our Client is seeking a Service Coordinator.
Key Responsibilities:
- Managing the day-to-day operations of a sign maintenance service, including scheduling appointments, coordinating technicians, communicating with clients, and resolving any issues related to signage services, while maintaining efficient workflow and customer satisfaction
- Receive and process sign orders, including gathering detailed specifications and requirements from clients
- Maintain open communication with clients, providing updates on project status, addressing concerns, and resolving issues promptly
- Assign sign maintenance jobs to technicians based on expertise and location
- Monitoring progress on service calls, ensuring timely completion
- Maintain detailed records of all sign repairs/maintenance calls, including client information, project details, and service dates
Requirements
- One year of experience in customer service
- Excellent communication and customer service skills to interact effectively with clients and technicians
- Strong organization and time management skills to handle multiple projects simultaneously
- Proficiency in computer software for scheduling, project management, and recordkeeping
- Ability to provide quality customer service to clients and communicate effectively with technicians, team members, and other departments
- Must work well in a team environment
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