Our Client Currently looking for Senior Technical Writer, Platform Experience

What you get to do in this role: 

• Partner with product managers, engineers, designers, and developer experience teams to create guidance, tutorials, learning paths, and best practices that help customers move from getting started to production.

• Gain hands-on experience with the same tools, workflows, and technologies used by the audiences you support, building applications and prototypes to better understand customer challenges and opportunities.

• Explore and experiment with modern web technologies, including JavaScript and related tooling, to develop a practical understanding of the development experience and create clearer, more effective content.

• Translate complex technical concepts, code samples, and platform capabilities into approachable, actionable guidance for developers, administrators, and solution builders.

• Help define what great enablement looks like for a rapidly evolving platform by identifying content gaps, testing new approaches, and continuously improving the customer learning journey.

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy.

• Provide input to help shape future content strategy for the product or business unit you help to support.

• Contribute to the continued evolution of  content development processes, DITA-based information model, and writing style and standards.

• Develop a strong understanding of the  product ecosystem and expert knowledge of the specific product area and user base you support.

Qualifications

Preferred Qualifications:

• 4+ years’ work experience in technical communication.

• Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly.

• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture.

• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment.

• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results.

• Familiarity with modern web development concepts and technologies, including JavaScript, APIs, web components, HTML, and CSS.

• Ability to read, understand, and explain code samples, scripts, and technical designs, even if software development is not your primary role.

• Curiosity to explore unfamiliar technologies through hands-on experimentation and a desire to understand how products work from a creator’s perspective.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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