As a Senior Technical Support Engineer, you will be both a technical authority and a trusted advisor for international clients.

Your role will include:

• Mastering Our Platform: Be the go-to expert for  platform, inspiring confidence across teams and clients.
• Owning Client Relationships: Act as the first point of contact for all platform-related inquiries, building trust through your technical expertise and outstanding communication skills.
• Driving Continuous Improvement: Contribute to the evolution of our processes and our AI-based tools
• Solving Complex Problems: Use advanced tools (logs, APIs, SQL queries) to analyze and resolve the most challenging technical issues.
• Proactive Monitoring: Identify potential issues through real-time dashboards and continuously improve our monitoring and alerting systems.
• Streamlining Collaboration: Work closely with developers to hand off technical cases, ensuring all necessary details are captured for swift resolution.
• Connecting Teams: Partner with product managers, SRE teams, and customer success teams to deliver a seamless and impactful customer experience.

Our Tech Stack
You’ll work with an advanced ecosystem of tools, including:

• Zendesk, Jira, Postman
• PostgreSQL, Datadog, SendGrid, Mailgun
• Cloudflare, GitHub

What We’re Looking For
We’re searching for a technical expert with a passion for solving complex problems and delivering exceptional customer experiences. Here’s what it takes to excel in this role:

• 5+ years of technical support experience in a SaaS or similar technical environment.
• Technical Depth: Strong proficiency with SQL, APIs, SMTP, and SaaS solutions.
• Analytical Excellence: The ability to diagnose and resolve intricate technical challenges with rigour and efficiency.
• Autonomy and Agility: Thrive in a fast-paced environment, adapt quickly to changing priorities, and take ownership of your work.
• Problem-Solving Mindset: A commitment to continuous improvement and a proactive approach to identifying and addressing potential issues.
• Team Player: Collaborate effortlessly with global teams while sharing knowledge and best practices.
• Stress Management: Skilled in prioritization and multitasking to handle critical issues with composure.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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