Our Client is seeking a Senior ServiceNow SME to lead configuration, development, and operational readiness efforts across the ServiceNow platform. This role will serve as both a hands-on technical contributor and a mentor to project and operational teams, helping establish standards, patterns, and processes that align with ServiceNow best practices.
Key Responsibilities:
- Lead configuration and development of ServiceNow modules to support project and operational use cases
- Provide hands-on development for workflows, business rules, client scripts, UI policies, and integrations
- Guide platform design decisions to ensure scalability, maintainability, and alignment with ServiceNow best practices
- Partner with project teams to translate requirements into well-designed ServiceNow solutions
- Establish and document development standards, configuration guidelines, and operational procedures
- Mentor and support existing ServiceNow administrators and developers
- Assist with platform governance, including upgrade planning, release management, and technical debt reduction
- Support integrations with external systems and data sources
- Participate in testing, troubleshooting, and root cause analysis of platform issues
- Help transition ServiceNow from initial implementation to a stable, well-run operational platform
- Evaluate and right-size the operational backlog of work requests for the platform
Requirements
- Strong hands-on experience administering and developing within the ServiceNow platform
- Proven experience implementing ServiceNow in a production environment from early stages through operational use
- Experience planning and executing ServiceNow upgrades
- Deep understanding of ServiceNow core components, including workflows, scripting, forms, and configurations
- Experience supporting multiple ServiceNow modules and adapting the platform to evolving business needs
- Ability to provide technical leadership and mentor less experienced team members
- Strong analytical and problem-solving skills
- Strong documentation and organizational skills
- Experience working closely with both technical teams and business stakeholders
- Familiarity with ServiceNow best practices (ITIL), governance models, and platform lifecycle management
- Willingness to continuously evaluate and improve platform usage as organizational needs evolve
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