Requirements

• Service Cloud Certified
• 8+ years of Salesforce experience with at least 3+ years serving as a Solution Architect or Lead Architect
• Experience in multi-cloud design, integrations and data migrations
• Understanding of governance and limits, devops & deployment, experience integrating salesforce with Telephony systems (CTI); Amazon Connect is a plus
• Experience leading large offshore development teams
• Deep expertise in Salesforce Service Cloud architecture and implementation
• Experience leading enterprise-scale Salesforce transformation programs
• Proven experience consolidating and merging Salesforce orgs
• Strong understanding of Salesforce security, sharing models, automation, integrations, and platform capabilities
• Experience with AWS-based contact center and CTI integration architectures
• Strong knowledge of Salesforce Omnichannel routing and workforce optimization concepts
• Experience gathering requirements and writing user stories within Agile environments
• Experience managing and coordinating offshore and onshore delivery teams
• Excellent client-facing communication and stakeholder management skills
• Able to lead and facilitate workshops
• Problem solver and strategist

Preferred:

• Salesforce Service Cloud Consultant Certification
• Salesforce Application Architect Certification
• Salesforce System Architect Certification
• Salesforce Certified Technical Architect (CTA) strongly preferred
• Experience with Amazon Connect and Salesforce integration
• Experience with Salesforce Digital Engagement, Voice, Omni-Channel, and Knowledge
• Familiarity with integration platforms such as MuleSoft, Boomi, or similar middleware technologies
• Experience with enterprise data migration and governance initiatives

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