Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. Match here if success requires technical skills. This job manages specific projects that have a distinct beginning and end. See also, Project Management – Project / Program (Design) focus if responsible for product development projects.

WHAT YOU’LL DO

• Lead and manage the full lifecycle of multiple, concurrent, and complex information systems projects and programs, adhering to established methodologies (Agile, Waterfall, Hybrid).
• Develop comprehensive project plans, including scope definition, objectives, deliverables, timelines, resource allocation, and budget management.
• Define and track key performance indicators (KPIs) and metrics to monitor project progress, identify deviations, and implement corrective actions.
• Proactively identify, assess, and mitigate project risks and issues, developing contingency plans and escalating critical concerns to senior management when necessary.
• Facilitate effective communication and collaboration among cross-functional teams, including IT, business stakeholders, vendors, and executive leadership.
• Manage stakeholder expectations, ensuring clear and consistent communication regarding project status, changes, and outcomes.
• Oversee the procurement and management of external vendors and contractors, ensuring adherence to contractual agreements and quality standards.
• Mentor and provide guidance to junior project managers and team members, fostering a culture of continuous improvement and best practices.
• Contribute to the development and refinement of Waystar’s project and program management methodologies, tools, and templates.
• Ensure compliance with Waystar’s internal policies, regulatory requirements, and industry best practices for information systems projects.

WHAT YOU’LL NEED

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. Master’s degree preferred.
• Minimum of 7+ years of progressive experience in IT project and program management, with a strong focus on information systems.
• Proven track record of successfully delivering large-scale, complex IT projects and programs on time and within budget.
• PMP, PgMP, CSM, or equivalent project/program management certification is highly preferred.
• Expertise in various project management methodologies (Agile, Scrum, Waterfall, Hybrid) and proficiency with project management software (e.g., Jira, Azure DevOps, MS Project).
• Exceptional leadership, communication, negotiation, and interpersonal skills, with the ability to influence and motivate diverse teams.
• Strong analytical and problem-solving abilities, with a keen eye for detail and a strategic perspective.
• Experience with financial management, budgeting, and resource allocation for IT projects.
• Demonstrated ability to manage multiple priorities in a fast-paced and dynamic environment.
• Experience in the healthcare technology or financial technology sector is a significant plus.

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