Responsibilities

• Lead and manage large-scale, complex banking and enterprise technology programs from initiation through successful delivery.
• Establish overall program strategy, governance framework, implementation roadmap, milestones, priorities, and success criteria.
• Manage multiple projects and workstreams running simultaneously under a broader transformation program.
• Coordinate effectively with multiple technology vendors, implementation partners, consultants, internal teams, and third-party service providers.
• Act as the primary point of accountability for program progress, delivery, risks, dependencies, and key decisions.
• Engage regularly with senior executives, business heads, technology leadership, steering committees, and other key stakeholders.
• Prepare and present program status, risks, achievements, challenges, and recommendations to senior and top management.
• Ensure alignment between business objectives, technology implementation, operational requirements, and organizational priorities.
• Develop strong stakeholder relationships across Business, Technology, Operations, Risk, Compliance, Information Security, Finance, and other relevant functions.
• Identify program-level risks, issues, interdependencies, and potential delivery challenges and establish appropriate mitigation plans.
• Manage vendor performance and ensure contractual commitments, timelines, quality standards, and deliverables are achieved.
• Facilitate decision-making and resolve conflicts between internal teams, vendors, and senior stakeholders.
• Ensure appropriate program governance, documentation, reporting, escalation mechanisms, and change-control processes.
• Monitor program budgets, resource utilization, timelines, deliverables, and overall program health.
• Ensure that implemented solutions meet business requirements, quality expectations, security requirements, and applicable banking standards.
• Support organizational change management and business readiness for major technology and transformation initiatives.
• Maintain executive-level visibility and accountability throughout the entire program lifecycle.

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