The opportunity

• Define and own the onboarding platform strategy, building the foundational infrastructure that powers identity verification, KYC workflows, and client activation across Consumer, Business, and Institutional segments.
• Lead the rearchitecture of Kraken’s onboarding platform, translating technical debt and infrastructure investment into clear business outcomes like faster launches, improved reliability, and reduced operational risk.
• Build a self-serve onboarding platform that enables product and engineering teams to independently launch onboarding flows, experiments, and regional experiences without relying on a central team.
• Partner deeply with engineering to scale core onboarding capabilities such as identity verification, document processing, verification orchestration, and compliance workflows.
• Transform onboarding from a set of isolated flows into a unified platform, enabling teams to unlock new products like Futures, Margin, and Kraken Pro through modular, reusable capabilities.
• Align product, engineering, compliance, and operations stakeholders, ensuring platform investments support both regulatory requirements and product velocity.
• Define adoption and success metrics for the onboarding platform, driving measurable improvements in activation rates, team velocity, and platform utilization.
• Shape the future of crypto onboarding, anticipating regulatory shifts and building scalable infrastructure that supports global expansion.

Skills you should HODL

• 5+ years of product management experience, including experience building platforms, infrastructure products, or internal developer tooling.
• Proven experience delivering platform or self-serve products, with internal teams (engineering, product, operations) as your primary customers.
• Strong ability to translate technical infrastructure work into business impact, influencing stakeholders to prioritize foundational investments.
• Experience leading large-scale platform evolutions or rearchitectures, balancing long-term system health with near-term product delivery.
• Track record of enabling teams through scalable mechanisms such as documentation, self-serve tooling, platform APIs, and developer workflows.
• Excellent communication and stakeholder management skills, including writing strategy docs, PRDs, and narratives that influence senior leadership.
• Passion for Bitcoin and crypto, and belief in Kraken’s mission to accelerate global adoption of digital assets.

Nice to haves

• Deep understanding of onboarding, identity verification, or regulated workflows, including KYC/AML requirements in fintech, crypto, or similar industries.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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