We are seeking a highly motivated and technically skilled Senior IT Professional/Business Analyst to support a diverse portfolio of enterprise business applications serving multiple business units, including Legal, Finance, Corporate Real Estate (CRE), Compliance, Risk Management, and other corporate functions. This role combines enterprise application support, business analysis, technical consulting, project leadership, and solution delivery responsibilities. The successful candidate will work closely with business stakeholders, application vendors, software developers, infrastructure teams, cybersecurity professionals, and executive leadership to deliver innovative technology solutions that improve business operations and drive measurable business value. The ideal candidate will possess extensive experience supporting enterprise applications across cloud SaaS, internally hosted, and hybrid environments while managing multiple simultaneous projects and production support activities.

Key Responsibilities:

Enterprise Application Support:

• Provide day-to-day operational support and administration for enterprise line-of-business applications
• Troubleshot application, integration, data, and user access issues across multiple business units
• Coordinate with software vendors, infrastructure teams, cybersecurity teams, and external partners to resolve complex production issues
• Support SaaS, cloud-hosted, on-premises, internally developed, and hybrid application environments
• Lead application upgrades, migrations, patching initiatives, and enhancement projects

Business Analysis & Solution Delivery:

• Serve as both a Functional Business Analyst and Technical Business Analyst
• Conduct stakeholder interviews, requirements gathering sessions, process discovery workshops, and solution design reviews