The Senior Change Management Consultant will be responsible for understanding the product roadmap, release content, associated impacts, and user experience implications. They will independently design and execute a comprehensive communication and engagement strategy and partner closely with Corporate Marketing & Communications to ensure alignment with enterprise communication standards and timelines. This role requires strong organizational awareness, an ability to tailor messaging for multiple audiences and channels, as well as a structured, data-driven approach to change execution.

Key Responsibilities:

• Partner with IT4U product team and key stakeholders to understand upcoming releases, organizational readiness, change impacts, and required end user or IT-user behavior changes
• Streamline and manage the OCM intake and workflow process to ensure changes are assessed, prioritized, and documented efficiently and consistently
• Drive stakeholder adoption of the OCM intake process by socializing its purpose, aligning expectations, and ensuring consistent use across all business groups
• Conduct detailed change impact assessments and stakeholder analyses to identify risks, personas, and support needs
• Design and execute an enterprise ready communication strategy aligned to ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement)
• Develop targeted communication deliverables, including release announcements, FAQs, job aids, training guides, and readiness materials