Our Client is seeking an experienced Salesforce Technical Architect to support a large-scale, greenfield customer technology and customer information system transformation for a regulated energy and utilities organization. The program is modernizing customer service and clean-energy program capabilities, replacing legacy Salesforce environments and reducing technical debt through a clean future-state architecture.
Key Responsibilities:
- Lead architecture and hands-on implementation of a greenfield Salesforce solution for utility customer operations and clean-energy program capabilities
- Design scalable solutions using Energy & Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio and OmniScript, the Clean Energy Module, and core Salesforce platform capabilities
- Define future-state data models, security and sharing, automation, OmniStudio patterns, integration architecture, platform standards, environment strategy, and deployment approaches
- Translate legacy business logic, customer programs, clean-energy eligibility and enrollment rules, and operating requirements into modern Salesforce architecture without carrying forward technical debt
- Design OmniScript-guided experiences and reusable OmniStudio patterns using OmniScripts, FlexCards, DataRaptors, and Integration Procedures
- Determine the appropriate use of configuration, Flow, OmniStudio, Apex, Lightning Web Components, integrations, Data Cloud, and business-process changes
- Design integrations with SAP BTP, customer APIs, enterprise applications, external data sources, and utility systems, including security, error handling, and monitoring
- Define Data Cloud patterns for ingestion, identity resolution, unification, governance, segmentation, and activation
- Create prototypes and reference implementations and contribute directly to or review configuration, OmniStudio components, Flow, Apex, LWC, integrations, code, tests, and deployment packages
Requirements
- 8+ years of Salesforce experience across architecture, design, development, and enterprise implementation
- Strong hands-on implementation experience with Salesforce Energy & Utilities Cloud, OmniStudio and OmniScript, and the Salesforce Clean Energy Module
- Strong Service Cloud experience and working knowledge of Sales Cloud and Data Cloud
- Deep technical experience with Apex, Lightning Web Components, Salesforce Flow, data modeling, security and sharing, permission sets, APIs, integration patterns, and deployment practices
- Experience designing OmniScripts, FlexCards, DataRaptors, Integration Procedures, guided experiences, and reusable utility-process components.
- Experience with greenfield implementation, legacy-org retirement, customer-program and business-rule modernization, integrations, data migration, testing, and production transition
- Ability to remain hands-on, review implementation quality, resolve delivery issues, and communicate architecture decisions and tradeoffs to executive and technical stakeholders
- Exceptional written and verbal communication skills across onshore and offshore teams
Preferred Qualifications:
- Salesforce Application Architect, System Architect, Platform Developer, Service Cloud, Data Cloud, OmniStudio, or Energy & Utilities Cloud credentials
- Utility customer information system or clean-energy program transformation experience
- SAP BTP, event-driven architecture, customer API, or enterprise data-platform experience
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