We’re hiring a hands-on Verification Risk Ops Associate to support large-user special handling, migrations, and ORR activities. This person will review KYC/KYB docs, run data queries and reports, manage queues and routing, troubleshoot with users, and lead large-scale migrations and grace-period deployments.

Responsibilities

• Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.
• Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.
• Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.
• Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues.
• Review KYC/KYB documents and make verification decisions for onboarding and exception cases.
• Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.
• Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged.
• Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DRI; maintain timelines and clear exit criteria for projects.
• Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to  largest customers.
• Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions.
• Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment.
• User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions.
• Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies.

Preferred qualifications

• Technical Familiarity:
• Some experience with SQL.
• Some experience with API integrations.
• Risk & Compliance Background: Prior experience in KYC/KYB verifications, risk analysis, investigations, or risk operations.
• Industry Expertise: Risk experience in payments, e‑commerce, or fintech (specifically card-not-present risk) and knowledge of risk detection tools, prevention methods, and schemes.
• Growth Experience: Prior experience at a growth-stage internet/software company or across multiple industries/verticals.
• Stakeholder & Project Management: Excellent stakeholder management, communication, and negotiation skills, with experience working on project improvement initiatives.
• Queue Management: Experience working from queues and participating in incident/on-call rotations.

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