We are seeking a highly analytical operations professional to support a fast-growing SaaS organization. This role will partner closely with the Renewals organization to drive operational excellence, improve business processes, and translate business requirements into scalable Salesforce-based solutions.
Responsibilities:
- Partner with Renewals leadership to support forecasting, retention, churn analysis, and operational reporting
- Gather business requirements and design scalable process and system improvements
- Configure and enhance Salesforce workflows, reporting, dashboards, routing logic, and operational tools
- Develop and maintain operational frameworks, KPIs, and analytics that support business objectives
- Collaborate across Operations, Finance, Systems, and Revenue teams to drive efficiency and process improvements
- Support compensation, quota, territory planning, and related operational initiatives as needed
Requirements
- Direct experience supporting a Renewals organization (required)
- Strong Salesforce administration and reporting experience
- Experience translating business requirements into technical solutions
- Experience building operational processes, workflows, reporting, or routing models
- Background in Revenue Operations, Renewals Operations, or Sales Operations
- Proven analytics and data-driven decision-making skills
Preferred Experience:
- Salesforce Administration background
- Revenue Operations or Renewals Operations experience within a SaaS environment
- Experience with compensation plans, quotas, commissions, or incentive programs
- Territory planning, customer health scoring, pricing analysis, or lead-routing experience
- Experience working in high-growth technology organizations
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