The Senior Quality Assurance Specialist supports the Engagement & Collaboration team within Solution Delivery Enablement, a highly collaborative, enterprise-facing group focused on elevating testing quality, consistency, tooling adoption, and process adherence across multiple lines of business.
This role goes beyond traditional QA execution. It combines hands-on testing expertise with stakeholder enablement, documentation, training, and process support in a governed enterprise environment. The ideal candidate will act as a key contributor who can bridge testing execution, enablement, and stakeholder support.

Key Responsibilities:

• Participate in test planning, test case design, execution, and defect management
• Support UAT, SIT, and regression testing activities
• Execute and validate test scenarios and ensure accurate defect tracking and reporting
• Ensure proper documentation and traceability of test results and outcomes
• Provide guidance and support for testing tools and frameworks (e.g., Jira/Xray or similar)
• Assist teams with structured testing processes and artifacts, including:
○ Test Strategy & Approach (TSA/MTSA)
○ Test Summary Reports (TSR)
• Troubleshoot tool-related and process-related issues via support channels, chats, and office hours
• Promote consistent usage of testing processes, workflows, and standards
• Develop and maintain Confluence content, job aids, and training materials
• Contribute to onboarding resources and knowledge-sharing initiatives
• Continuously enhance guidance based on common user needs and feedback
• Support Communities of Practice and training/enablement sessions
• Provide support to internal users via office hours, forums, and ticketing channels
• Partner with QE team members, developers, and business stakeholders
• Help teams adopt and adhere to testing best practices and standards
• Participate in cross-team meetings, reviews, and knowledge-sharing forums
• Contribute to strategic efforts such as:
○ QE refresher training and onboarding content
○ MTSA and Xray-related initiatives
○ UAT readiness and execution support
○ Testing guidance updates and process improvements
○ Tooling and communication rollouts
• Provide support for urgent testing/process needs and workaround solutions
Key Skills & Qualifications:
• Strong experience in quality engineering / quality assurance and hands-on testing
• Demonstrated expertise in:
○ Test planning and execution
○ Test case creation and defect management
○ Supporting testing tools and processes
• Experience working in a governed enterprise environment
• Excellent communication, documentation, and stakeholder support skills
• Ability to balance execution, enablement, and user support responsibilities
• Experience with Jira, Xray, or similar test management tools
• Understanding of structured testing artifacts:
○ Test Strategy & Approach (TSA/MTSA)
○ Test Summary Reports (TSR)
• Familiarity with:
○ Confluence and SharePoint
○ Test automation frameworks (e.g., Selenium, Cucumber)
○ Broader QE/DevOps tool ecosystem

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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