Our Client Currently looking for Program Manager I – Email Development

What Success Looks Like (Objectives)

• Drive the end-to-end execution of acquisition and retention email campaigns, ensuring all deliverables align with departmental OKRs for customer growth and churn reduction
• Bridge the gap between marketing requirements and technical implementation by translating business goals into actionable development specifications for HTML/CSS environments
• Establish and maintain rigorous quality assurance protocols to ensure 100% accuracy in regulatory and programming-related communications
• Leverage AI-driven productivity tools to optimize project tracking and automate manual documentation workflows within systems like Airtable
• Manage cross-functional timelines and stakeholder expectations, proactively identifying risks and proposing strategic solutions to keep high-priority releases on track

Skills, Experience and Requirements
Core Skills and Competencies (What you’ll bring)

• A high level of technical understanding regarding HTML, CSS, and JSON structures specifically optimized for email rendering and In-App messaging
• Critical experience managing complex project lifecycles within a fast-paced corporate environment, preferably within the telecommunications or streaming industry
• Exceptional professional communication skills used to present technical information to non-technical stakeholders and manage diverse partner relationships
• The ability to visualize and map intricate customer journeys, ensuring that messaging remains empathetic and clear as users navigate different brand touchpoints
• AI literacy and the ability to apply generative or analytical AI tools to improve the efficiency of campaign development and operational tracking
• Strategic problem-solving skills that allow for quick pivoting and prioritization when business needs or programming schedules change

Additional Qualifications

• Previous experience utilizing Adobe Journey Optimizer to orchestrate multi-channel communications
• Advanced proficiency in Airtable for project management and workflow visualization

• Are you interested in this position?

   

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