Our Client Currently looking for Product Support Operations, Team Lead

Responsibilities

• Guide your team in troubleshooting and solving external user issues
• Ongoing management of the operational performance of your team to deliver KPIs
• Help scale our operations and improve user experience by identifying process improvements
• Manage capacity and scheduling, dividing and assigning work between team members
• Ensure your team has all the skills and resources needed to be successful in their role
• Set clear goals and expectations for individual and team performance
• Foster a culture of continuous improvement to refine team processes and procedures
• Support recruitment and hiring initiatives
• Coach and mentor individuals to meet career via structured career development conversations
• Provide continuous performance feedback and facilitate periodic formal performance reviews
• Drive and own initiatives that make the team a warm and welcoming place to work
• Keep the team engaged and motivated towards their work

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience coaching/leading Customer Service teams and managing performance
• Experience mentoring others and are able to constructively provide feedback to others
• Experience in delivering weekly and monthly business metrics and reporting
• Proven ability to be a subject matter expert in Customer Service
• Ability to work cross functionally to deliver best results and promote partnership
• Excellent written and verbal communication skills
• Exemplary planning and time management skills

Preferred qualifications

• Experience in new process launch and continuous improvement

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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