We are looking for a Product Owner to join our Client Experience function.

Your main tasks will be:

• Own and improve the post-payment customer experience across core products.
• Help paying customers reach the key value state: finding a high-quality match they communicate with for 3+ days during the first week.
• Increase the share of paying users who successfully activate after payment and start meaningful communication.
• Identify and solve product problems that prevent customers from finding relevant matches.
• Improve the relevance of offers, invites and recommendations shown to customers.
• Work with scenarios where users may see too many offers, too few offers or irrelevant offers.
• Build and improve discovery flows, matching logic and personalization mechanics.
• Define what customer preferences and behavioral signals should be collected to improve offer quality.
• Segment customers and adapt the experience based on their needs, expectations and behavior.
• Improve customer trust in offers and help users better understand who is relevant for them.
• Develop mechanics that bring customers back into communication, including engagement, gamification and other activation tools.
• Work closely with analytics, design, engineering and other product teams to test hypotheses and measure impact on activation and retention.

We expect from you:

• Solid B2C product experience, ideally in products with complex customer journeys, matching, discovery or recommendation mechanics.
• Experience improving customer activation and helping users reach a clear product value state.
• Strong understanding of client experience, customer journey and post-payment behavior.
• Experience with onboarding, first-session experience, discovery flows or similar activation scenarios.
• Ability to work with products that include a large number of offers, choices or user paths.
• Experience with relevance, ranking, matching or recommendation systems.
• Strong data-informed product thinking and ability to identify key behavioral segments.
• Experience with customer segmentation and personalization of offers or recommendations.
• Understanding of how to collect user preferences and enrich offers with additional data.
• Ability to identify deep product problems rather than simply deliver features.
• Strong hypothesis-driven approach and ability to validate solutions through experiments and metrics.
• Experience in subscription products is a plus, but this role is focused on activation and reaching value, not classic subscription retention.

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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