The Process Improvement Analyst conducts business analysis efforts across retail operations with an emphasis on process creation, procedural refinement, and solution design. This position also serves as a resource on cross‑functional initiatives to ensure impact to store operations is defined and measured, and implementation is supported.

Duties & Responsibilities

• Use queries to retrieve and analyze relevant data across diverse datasets from both internal and external sources to identify trends, measure project effectiveness, and propose data‑driven improvements.
• Assist in defining and documenting business requirements based on data insights to address operational challenges and refine processes.
• Identify key performance metrics for new initiatives as well as existing processes.
• Define the correct reporting methods, channels, and formats for users.
• Serve as the voice of retail operations in cross‑functional projects involving the design, configuration or deployment of diverse initiatives across all areas of the business (Category Management, HR, IT, Finance/Accounting, Supply Chain, and more).
• Contribute to preliminary project cost estimations and ROI by gathering necessary data and collaborating with project leadership to support budgeting and tracking.
• Support projects through all aspects of the project lifecycle, beginning with project inception to transition to support or maintenance mode.
• Routinely update project documentation and proactively communicate any data‑informed findings or potential risks to project leads in a timely manner.
• Develop a working understanding of key operational processes and learn to manage shifting project scopes and deadlines.
• Provide foundational support in creating and executing test cases, including user acceptance testing (UAT), to validate software changes and process improvements.
• Regular attendance is an essential function of the job.
• Travel up to 25%.
• Flex designation anywhere.

Education & Experience

• Bachelor’s Degree preferably in Business, Information Technology or a related field.
• Minimum of 2 years experience in retail, business or finance.
• Experience with software implementation, operational process improvement, and/or financial analysis is a plus.
• Experience with data and statistical analysis (required).
• Experience with SQL (preferred).
• Knowledge of Microsoft Office Suite inclusive.
• High proficiency in Excel & PowerPoint (preferred).

Skills

• Analytical Ability – evaluate diverse data sets and determine cause/effect relationships.
• Problem Solving – identify effective and efficient solutions for complex problems.
• Written/Verbal Communication – communicate complex information to a variety of audiences.
• Ability to Work Independently – self‑motivated, self‑led, and driven to meet expectations.
• Planning – organize work to ensure projects move swiftly while balancing workload.
• Work in Ambiguity – take an open‑ended request and formulate an action plan.

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