Our Client Currently looking for Principal AI Forward Deployed Engineer

What you get in this role:

• Analyze customer use cases. Work directly with customer business and technical teams to understand their processes, data, and goals across sales automation, CPQ, customer service, and field service, and translate ambiguous problem statements into well-scoped agentic AI use cases with clear success criteria.
• Architect the solution. Design agentic AI solutions on the  platform — agent workflows, tool and system integrations, data and context design, and guardrails — that fit cleanly into the customer’s existing landscape and deliver measurable outcomes.
• Deploy into production. Own the path from design to live deployment: build and configure the solution, integrate with customer systems, validate behavior against intent, and shepherd it through the customer’s environment into production use.
• Set the technical strategy and standards for the group. Define the multi-engagement technical direction, reference architectures, reusable deployment patterns, and solution accelerators the FDE team applies across customers, so successful engagements scale rather than being rebuilt each time.
• Be the customer’s trusted technical advisor. Serve as the senior engineering voice in customer conversations — from working sessions to executive discussions — clearly communicating what agentic AI can and cannot do, the tradeoffs involved, and how to adopt it responsibly.
• Verify quality, reliability, and safety. Confirm that deployed agents are correct, secure, and reliable: validate edge cases and failure modes, guard against risks such as prompt injection and data leakage, and put monitoring and rollback in place for behavioral drift in production.
• Lead the FDE group technically. Provide architectural direction, review, and mentorship across the group’s engagements, unblocking the hardest technical problems and raising the overall standard of solutioning and delivery.
• Close the loop with product and engineering. Feed field learnings — recurring use cases, gaps, and platform friction — back into ServiceNow product and engineering to improve the platform for CRM & Industry customers at large.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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