Our client is seeking an experienced and detail-oriented Operations Support Specialist to join their team on a remote contract basis for an anticipated duration of 3+ months. This individual will play a critical role in supporting day-to-day operational functions, customer communications, loan servicing activities, and payment processing. The ideal candidate will possess strong organizational skills, exceptional attention to detail, and a compassionate customer-focused approach. This position is part-time, ranging from 16 to 24 hours per week, and requires the ability to quickly learn processes and become productive within a short onboarding period.

Key Responsibilities:

• Process borrower disbursements through the company’s payment platform, ensuring accuracy and adherence to established procedures
• Manage and respond to inbound inquiries from borrowers and applicants regarding loan applications, account status, and servicing-related questions
• Collaborate closely with the Sales team to address application-related questions and support customers throughout the loan application process
• Perform loan servicing activities for an existing portfolio, including reviewing first-payment default risk indicators and conducting borrower follow-up communications
• Execute high-volume email outreach to borrowers, applicants, and internal stakeholders as required
• Maintain accurate records and documentation within Salesforce and other internal systems
• Ensure all customer interactions are handled professionally, empathetically, and in accordance with company policies and procedures
• Support additional operational and administrative functions as needed