We are looking for a Merchant / Customer Support Specialist to assist our merchants/customers with technical problems & basic queries when using our products and services.

Responsibilities

• Respond to queries in a timely and accurate way, via phone, email or chat
• Identify merchant/customer needs and help merchant/customers use specific features
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Monitor customer complaints and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform merchants/customers about new features and functionalities
• Follow up with merchants/customers to ensure their technical issues are resolved
• Gather merchant/ customer feedback and share with our Product, Sales, tech and Marketing teams

Requirements And Skills

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a added advantage
• Experience using help Salesforce software and remote support tools
• Understanding of how Salesforce CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Graduation/Post-Graduate

• Are you interested in this position?

   

  Apply by clicking on the “Apply Now” button below!

   

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