Our Client Currently looking for Operations Center Fleet Monitoring Engineer (Associate or Experienced)

Primary Responsibilities:

• Working closely with members of the Operations Center to identify, understand, and provide pre-emptive recommendations for emerging aircraft technical issues
• Using aircraft wiring diagrams and fault isolation manuals to troubleshoot systems
• Willingness to learn all facets of fleet monitoring and provide backup support as needed
• Collaborating with Service and Design engineering to analyze fleet technical issues and develop in-service solutions
• Developing data analysis tools and methodologies
• Informing and educating team members across shifts about the updates to our documentation and procedures
• Writes customer correspondence for continued safe operation and maintenance of equipment.
• Possesses a customer-first attitude that results in excellent customer experience every time.
• Creates initial plans for on-site support to customer operations.
• Develops and provides technical briefings for management, customers, and engineering personnel.
• Develops and implements technical training curriculum for internal or external customers.
• Develops and implements process improvements as well as maintains group performance metrics.
• Coaches and mentors team members as well as leads efforts that drive customer self-sufficiency.

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