Key Responsibilities

• Payments Operations: Troubleshoot and resolve issues related to customer transactions. Perform daily or weekly payments to vendors or business partners.
• Reconciliations: Manage transaction statements to perform reconciliations of company assets. Carry out controls to ensure financial data quality, completeness, and integrity, providing support to the Finance team.
• Cards: Monitor transaction processing, including authorizations and settlements. Manage debit card transaction disputes and fraud claims. Assist the Customer Support team with customer inquiries.
• Back Office: Assist with various operations-related tasks, ensuring the timely completion of all related activities.
• Project Participation: Contribute to ad hoc tasks and projects with a flexible and proactive attitude.
• Process Improvement: Develop, maintain, and improve operational policies, processes, and procedures to enhance efficiency.
• Internal Controls: Identify, propose, and document enhancements to processes and internal controls to align with industry best practices.

Required Skills & Competencies

• Relevant experience in an Operations department, ideally from a bank, fintech, or financial institution.
• Bachelor’s degree or equivalent in Business Administration or a related field.
• Proven experience in at least one of the following: payments, banking, financial reconciliation, or card disputes.
• Strong work ethic with the ability to prioritize and manage multiple tasks in a dynamic environment.
• Excellent communication skills (fluent in written and spoken English).
• Strong analytical and problem-solving abilities.
• Data-oriented mindset with advanced Excel or database skills and high attention to detail.
• A keen interest in technology and cryptocurrencies.
• Ability to work with minimal supervision.
• Must be organized, proactive, and a self-starter.
• A problem-solving attitude with a focus on integrating solutions into daily workflows.

Preferred Experience with Tools

• Jira, Confluence, Miro
• Finastra or other Core Banking Platforms
• G-Suite, Slack, Zoom
• Mastercard Connect, VISA Online

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• Devices and other essential equipment that meet minimal technical specifications.

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